.Job Purpose:? ?
工作目的
To engage in
service ensuring that guest satisfaction objectives within the outlet are
achieved by providing an efficient, friendly and attentive service as per the
standards of performance and training provided.?
專注于運用日常培訓所學的標準服務程序通過提供高效,友好及切實的服務確保客人滿意度。
KEY RESULT AREAS
主要工作職責
1.????To execute allmise-en-place duties and responsibilities as directed, on time, according tothe predetermined standards.
依照標準及要求及時有效的進行所有準備性工作。
2.????To engage in servicedelivery as per the predetermined standards and sequence.
按照指定的服務標準及流程從事準備工作。
3.????To have thoroughknowledge of products and to be able to respond to guest inquiries.
熟悉產品并能夠正確的回應客人的需求。
4.????To ensure thatguests expectations are met or exceeded by providing an efficient, friendly andattentive service
以高效,友好,切實的服務達到并超越客人的期望。
5.????Checks and collectssupplies from the stores according to hotel procedure
按程序檢查所需貨品,收貨。
6.????Maximizes revenue inthe outlet by implementing upselling procedures
通過實踐產品推銷技巧實現(xiàn)利潤最大化。
7.????Helps maintain the recreation/KidsClub in top physical condition.
使娛樂中心/兒童俱樂部環(huán)境保持在最佳狀態(tài)。
8.????Helps maintainstandards of cleanliness by carrying out front and back of house cleaningduties as directed?
幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標準。
PERSONAL SPECIFICATION
個人能力描述
·???? Good local and sound English language skills
較好的普通話和英語語言能力
·???? Ability to read and write
讀寫能力
·???? Positive approach to customer service
較好與顧客溝通的能力
·???? Able to handle physically demanding workload?
能負荷相應的體力工作