崗位職責(zé)： 1、游客參觀時(shí)，做好導(dǎo)覽及講解工作； 2、與同事協(xié)作，負(fù)責(zé)日常的運(yùn)營支撐、服務(wù)品質(zhì)保持及安全隱患排查等工作； 3、以熟練的導(dǎo)覽服務(wù)技能、職業(yè)化講解形象為項(xiàng)目起到宣傳提質(zhì)效果； 4、服從崗位調(diào)度，完成領(lǐng)導(dǎo)交辦的工作任務(wù)。 任職要求： 1、大專及以上學(xué)歷； 2、年齡在35周歲以下，形象氣質(zhì)佳； 3、語言表達(dá)能力強(qiáng)，普通話標(biāo)準(zhǔn)； 4、有博物館、文化展館、4A級(jí)以上景區(qū)導(dǎo)覽講解經(jīng)驗(yàn)者優(yōu)先。 5、應(yīng)屆畢業(yè)生亦可

【職位描述】 1.Familiarizes self with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information. 為了更好的為客人提供精確的信息，要熟悉自己服務(wù)的設(shè)備，活動(dòng)和裝備以及相關(guān)的服務(wù)信息 2.Ensures facilities and equipment are clean, orderly and well maintained. 保證設(shè)備和裝備的整潔、整齊、有序。 3.Conducts activities and services for guests, members and registered children while giving proper Instruction and safety reminders. Abides by rules & regulations and policies and procedures of hotel. 為客人，會(huì)員和登記進(jìn)入的兒童給予適當(dāng)?shù)陌踩甘尽Ｗ袷鼐频甑囊?guī)章制度和程序 4.Attends scheduled training, participates actively in employee activities. 參加定期的培訓(xùn)例會(huì)，積極參與員工活動(dòng) 5.Update analysis, membership record, and membership cards etc. into the computer. 在電腦里更新并儲(chǔ)存每日分析報(bào)表、會(huì)員記錄和會(huì)員卡. 6.Maintain and strive for high levels of guest satisfaction by maintaining and promoting good Customer relations and developing guest focus in the recreation team. 通過與客人建立良好的關(guān)系，以客人為中心來爭(zhēng)取客人最佳滿意度。 7.Report to work on time with proper uniform, including nametag. Personal appearance must comply with the standard of the hotel. 按照到崗、制服穿戴干凈整齊，佩帶名牌。個(gè)人形象和儀容儀表必須符合酒店規(guī)定. 【任職要求】 1.Demonstrated strong interaction skill while serving customer 優(yōu)秀的溝通能力 2.Hotel working experience in similar five star international chain hotel 同等星級(jí)酒店工作經(jīng)驗(yàn) 3.Team work spirit 團(tuán)隊(duì)合作精神 4.Working under pressure Energetic 工作中能承受一定壓力