We are looking for a Health Club?Supervisor
我們正在尋找一位健身中心主管
As a Health Club?Supervisor, we rely on you to
作為一名健身中心主管,你的主要工作職責(zé)為:
1. Assist the Health Club Manager in ensuring the membership and hotel guest are safe.
2. To be responsible for the administration of goods, requisition, inventories, and cost effective usage of all department related materials and assets.
3.?To deal with problems, inquiries and complaints from Fitness clients.
4. To set an example at all times in standards of professionalism, attitude and appearance as required from the staff.
1、協(xié)助健體中心經(jīng)理確保會(huì)員和住店客人安全。
2、負(fù)責(zé)管理運(yùn)作,檢查訂單、庫存產(chǎn)品和整個(gè)部門相關(guān)成本用量。
3、協(xié)助解決健身客人的要求和投訴。
4、以身作則,在任何時(shí)候都要以標(biāo)準(zhǔn)的專業(yè)精神、態(tài)度和外觀來面對員工。
We are looking for someone who:
我們正在尋找一位具備以下條件的候選人
1. Minimum1 years working experience as a Health Club Supervisor
2.?Experienced with fitness center equipment and operations
3. Creative and innovative thinking
4. Good presentation and communication ability?
5. Willing to accept changes and challenges
1、1年以上健身中心主管的工作經(jīng)驗(yàn)
2、在健身設(shè)備使用及健身中心運(yùn)營方面有一定的經(jīng)驗(yàn)
3、具有創(chuàng)意和創(chuàng)新思維
4、良好的表達(dá)及溝通能力
5、愿意接受挑戰(zhàn)以及改變
If you are the right person, what are you waiting for? Click the apply button now!
如果您覺得您適合以上條件,那還等什么呢?請點(diǎn)擊下面的申請按鍵吧!
PRINCIPAL RESPONSIBILITIES 主要職責(zé)
Daily Management and Training日常管理和訓(xùn)練
·Ensure the Spa & Health Club operating procedures are adhered to
and reviewed on a 3 monthly basis.
確保嚴(yán)守水療與健身中心操作程序,并每三個(gè)月審核一次。
·Promote and sell all aspects of the Spa: Health & Wellbeing
Memberships, Day Spa packages and treatments, merchandising and retail branded
lines, personal training etc.
全面推銷水療產(chǎn)品及服務(wù),健身和水療會(huì)籍、水療日常套餐及護(hù)理、推銷規(guī)劃和零售品牌產(chǎn)品系列,私人訓(xùn)練等。
·Implement daily targets for all Spa
Concierge for retail product sales and report on a daily/weekly basis.
按照給全體水療接待員設(shè)定的零售產(chǎn)品銷售每日目標(biāo)執(zhí)行,并且每日/周相應(yīng)匯報(bào) 。
·Ensure all treatment bookings are entered in to the Spa
Software system. All membership and fitness bookings must also be controlled
via the Spa Reception.
確保各種護(hù)理均進(jìn)入到水療軟件系統(tǒng)。所有會(huì)員及健身預(yù)訂均須經(jīng)水療前臺接待處掌控。
·Train all Spa
Concierge team members in upselling techniques.
對全體水療接待員團(tuán)隊(duì)成員進(jìn)行培訓(xùn),以提高促銷技巧 。
·Ensure all treatment clients complete a Lifestyle
Registration sheet and a Find your Element Questionnaire.
確保所有客戶完成生活模式登記表和尋找五行問卷的填寫。
·Induct and train all new Spa Concierge to the highest
standards in line with the Operations Manual.
引導(dǎo)全體新入職水療接待員,并且將其培訓(xùn)成與運(yùn)營手冊相一致的高水準(zhǔn)員工 。
·Provide on-going training and development for all Spa
Concierge in order to deliver consistently high treatment/brand standards.
對全體水療接待員提供持續(xù)性培訓(xùn)和發(fā)展機(jī)會(huì),以向賓客提供一貫高端的護(hù)理/品牌標(biāo)準(zhǔn) 。
·Oversee the Spa
café/Contemplation Corner and serve food and drinks as required.
監(jiān)督水療咖啡館/沉思角,并且按照要求提供食品及飲料 。
·Handle all
telephone enquiries in a professional and courteous manner.
以專業(yè)、禮貌的方式處理所有電話垂詢 。
·Ensure all Spa
Concierge have excellent product knowledge on the treatment menu with each
session entered on their Training Record
確保全體水療接待員具有關(guān)于護(hù)理菜單的深厚產(chǎn)品知識,并且她們的培訓(xùn)記錄上要顯示出護(hù)理各時(shí)段菜單 。
·Be fully aware of the daily treatment/fitness booking schedules and to keep the
Therapy and Fitness teams updated with any changes throughout the day.
充分意識到日常護(hù)理/健身預(yù)訂安排,并且要讓理療和健身團(tuán)隊(duì)全天隨時(shí)對安排進(jìn)行更新 。
·Ensure that all Spa
Concierge breaks are scheduled around the business demands.
確保根據(jù)業(yè)務(wù)需求安排全體水療接待員的休息時(shí)段 。
·Ensure the Spa
Concierge has sufficient knowledge to assist clients regarding treatment
bookings and purchasing retail products.
確保水療接待員有充足知識,在護(hù)理預(yù)訂和采購零售產(chǎn)品上協(xié)助賓客 。
·Submit daily/weekly/monthly reports to the Spa Manager a.
向水療經(jīng)理呈送日/周/月報(bào) 。
·Enforce the guest
registration policy to ensure all members, hotel guests or Day Spa guests using
the fitness and wet facilities have signed in upon arrival.
實(shí)行客人登記政策,確保所有使用健身和濕區(qū)設(shè)施的會(huì)員、酒店客人或日間水療中心客人抵達(dá)后先行登記。
·Assist the Spa Manager
in achieving monthly and year-end budgets for the Day Spa a Membership levels.
協(xié)助水療經(jīng)理完成水療中心會(huì)員的各項(xiàng)月度和年度預(yù)算 。
·Ensure all guest service brand standards, guest greeting/farewell, use of Guest name,
Elemental Teas etc. are used in order to achieve the highest level of service.
確保執(zhí)行各項(xiàng)賓客服務(wù)品牌標(biāo)準(zhǔn),包括:迎送客人、使用客人姓名、上茶等均達(dá)到最高服務(wù)水準(zhǔn) 。
·Regularly
overview, with the Spa Operations Manager, the appointment schedules, waiting
list, cancellation and no-shows, average treatment spends, plus individual
Therapist takings on treatments and retail sales: taking appropriate action to
ensure revenue opportunities are not being missed.
定期與水療經(jīng)理檢查預(yù)訂日程、侯補(bǔ)名單、取消、爽約的賓客、平均護(hù)理花費(fèi)、各理療護(hù)理師收入及零售銷售額。采取適當(dāng)措施以確保不會(huì)錯(cuò)失收入良機(jī) 。
Communication 溝通
·Maintain clear lines of communication with other departments within the Hotel and Spa.
與酒店其他各部門和水療內(nèi)部保持溝清晰的溝通脈絡(luò) 。
·Ensure all enquiries, correspondence and complaints are handled positively and promptly.
確保所有咨詢、函件和投訴均能得到積極、及時(shí)處理 。
·Attend the Spa & Health Club daily briefing as required.
按要求出席水療與健身中心每日晨會(huì) 。
·Ensure all Spa
Concierge team members complete a detailed handover occurs at the end of each
shift either verbally or via the handover diary.
確保在每個(gè)班次結(jié)束時(shí),全體水療接待員團(tuán)隊(duì)成員均能通過口頭或交接日志完成詳盡交接 。
Market Intelligence 市場資訊
·Keep up to date
with the industry best practices and latest treatments/services in the market
place.
在市場上保持最新行業(yè)最佳實(shí)踐方法和最新各項(xiàng)護(hù)理/服務(wù) 。
Human Resource Development 人力資源開發(fā)
·Manage the recruitment needs of the Spa Reception in conjunction with the
Spa Manager and HR department.
與水療經(jīng)理和人力資源部協(xié)作管理水療接待處的各項(xiàng)招聘需求 。
Other 其它
·Report for duty punctually and wear the correct uniform
and name badge.
按時(shí)上班,穿著得體制服并佩戴銘牌 。
·Ensure the age
policy for the Spa & Health Club facilities are adhered to.
確保執(zhí)行水療與健康中心年齡政策 。
·Maintain a high
standard of personal appearance and hygiene in line with the hotel and
department grooming standards.
維持高水準(zhǔn)個(gè)人儀表/衛(wèi)生,要與酒店和部門各項(xiàng)儀容標(biāo)準(zhǔn)吻合 。
·Ensure all
maintenance issues are reported.Check and maintain the Spa ambiance is in line
with brand standards throughout the day.
確保匯報(bào)各維修事項(xiàng)。檢查并維持水療氛圍,使其與各項(xiàng)品牌標(biāo)準(zhǔn)一致 。
·Ensure that the Spa
Concierge team members are always well groomed in accordance with the
department standard and are punctual for duty/appointment obligations.
確保水療接待員團(tuán)隊(duì)成員儀表一貫整潔考究,與本部門標(biāo)準(zhǔn)一致,并且準(zhǔn)時(shí)值班/履約 。
·Maintain client
and company secrets to ensure that all business dealings or personal details are not
discussed with outside parties.
為賓客和公司保密,確保不與酒店以外人員商討一切商業(yè)行為或個(gè)人資料 。
·Ensure the hygiene
and cleanliness of the Spa is maintained on a daily basis.
確保日常維持水療衛(wèi)生和清潔度 。
·Ensure that take
break at the scheduled time and as agreed with Spa Reception.
確保按照水療中心接待處安排的時(shí)間休息。
·Ensure that rotas/rosters
are submitted to the Spa Manager as per hotel policy
and completed in accordance with the approved budget/staffing guide.
確保按照酒店政策,向水療經(jīng)理提交值班/輪班資料,并按照批準(zhǔn)的預(yù)算/人手分配指引完成。
Health and Safety 健康和安全
·Be fully aware of
the Hotel Health and Safety policy and Fire Procedures.
全面了解酒店健康和安全政策及消防程序 。
·Adhere to health and
safety requirements by using safe working practices at all times.
在任何時(shí)候都采用安全的工作方式,緊守健康和安全要求。
·Perform any duties
assigned by the Management.
執(zhí)行任何管理層委托的工作。