了解水療中心的運營理念、優(yōu)惠活動，并積極推廣。熟知運營時間和服務設施及服務項目。
To be completely aware of Spa & Fitness Centre activities, and to promote these actively, completely familiar with all spa facility opening and closing hours as well as product and services offered .
根據(jù)顧客意見調查結果，確保所有改進措施貫徹執(zhí)行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
解答所有與酒店或服務相關的問題。
Answers all general inquiries pertaining to the hotel and the various services offered.
更新信息材料。
Keeps information material updated.
正確了解酒店知識及旅游咨詢。
Has an accurate knowledge of hotels and the tourism.
處理客人投訴/擔憂；與其他相關部門保持溝通。
Handles guest complaints / concerns; serves as a liaison with necessary departments.
根據(jù)清單檢查展示臺、接待臺和其他前臺接待區(qū)域的設備設施。
To check display counter, reception counter and other reception area facilities according to checklist provided.
了解水療中心的服務和護理項目、設備設施。
To be knowledgeable about Spa Treatments, homecare and facilities.
保持專業(yè)的態(tài)度和高效的工作。
To maintain professional attitude and to work efficiently and effectively.
禮貌的應答所有電話。
To handle incoming telephone calls with courteous manner.
控制音樂播放、避免樂曲重復播放、檢查CD及室內燈光是否保持適當?shù)牧炼取?To control music played, avoid repetition, change CD and also check lighting is at adequate levels.
在預約時間的提前24小時電話提醒客人。
To make reminding calls 24 hours before the appointment.
服務結束后征詢客人意見。
To ask guest’s feedback after their treatment or training session.
將關于客人的任何困難和問題通知副理或領班。
To inform Assistant Manager or Team leader of any difficulties or problems with regards to clients.
向客人介紹不同服務項目的效用，并推薦水療及健身中心提供的理療項目和其他服務。
To explain treatments availability to guests and up-selling therapies and other services of the Spa & Fitness.
每四小時檢查加熱器、蠟燭并補充香熏精油。
To always check burner, candle and refill essential oils in the burner every 4 hours.
協(xié)助檢查鮮花擺放、燈光、音樂和接待區(qū)域的整體清潔情況。
To help checking flower arrangement, lighting, music and reception general cleanliness.
每天定期檢查男女更衣室，確保前臺區(qū)域的音樂處在可接受的范圍內。
Check male and female lockers regularly throughout the day Ensure music is at an acceptable level in reception area.
確保遵循凱悅水療體驗計劃。
Ensure to follow Spa experience programme as per Info Hyway.
時時關注、了解客人的健康狀況，例如：曬斑、肌肉緊張、過敏反應等。
To always use caution, pay attention and understanding the guest health condition, i.e. sunburns, muscle tension, allergies etc.
為酒店客人或水療及健身中心會員準備線路指引卡。
Prepares spa treatment itinerary cards for Hotel guests or spa programme guests.
與領班密切合作，確保根據(jù)預約和維修計劃安排理療房間。
Work closely with the team leaders to ensure that rooms are blocked accordingly for treatments and for maintenance as and when scheduled.
確保水療及健身中心接待區(qū)、休息區(qū)保持干凈、整潔，并整齊擺放最新的閱讀材料。
To ensure that the spa reception and lounge areas are clean, tidy and well stocked with updated reading materials.
維護前臺日志及跟蹤報表并跟進相關事宜。
To maintenance reception logbook and trace report and follow up accordingly.
將在水療及健康中心的任何困難和問題匯報領班或副理。
To report any difficulties or problems within the spa to the Team Lead or Assistant Manager.
與本部門和其他部門的同事保持良好的工作關系。
To maintain good working relationships with your own colleagues and all other departments
與副理和領班溝通各方面的客人意見、員工信息和影響日常運營的活動。
To liaise with the Assistant Manager and the Team Leader on all aspects of guest comments, staff messages, and activities that effect daily operations.
管理和計算前臺所有交易事項。
To control and account for all transactions processed at the reception desk.
定期監(jiān)控庫存并負責前臺物品的采購。
To monitor and control all stocks and re-order supplies used at the reception on a regular basis.
按要求出席所有會議并作出貢獻。
Attends and contributes to all Meetings as required.
確保所有的賓客服務員、按摩師、美體師始終提供禮貌、專業(yè)的服務。
Ensure all Guest Services Officers, Aestheticians and Massage therapists provide a courteous and professional service at all times.
禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
與客人和同事保持基于良好工作關系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
根據(jù)酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
與其他賓客服務員保持良好的關系和卓越的溝通渠道。
Excellent communication channels are to be maintained with other Guest Services Officers.
